CANCELLATION POLICY
If cancellation is caused by the client, monies paid are not refundable unless the property is re-let for the entire period. If the property is re-let under these circumstances a cancellation fee of 12% of the agreed rental will apply. Cancellation requests must be in writing.
ARRIVAL AND DEPARTURE
Arrival - Check-in time is 2:00pm on the day of arrival at the earliest, after which time the key may be collected.
Departure - Check-out time is 10:00am by the latest, to allow time to prepare property for the next guests. No exceptions can be granted unless agreed in advance and late departures will incur an additional tariff.
All keys are to be returned immediately on vacating the property as arranged with the Landlord or Agent.
NON-SMOKING
Noosabreeze Villa is a non-smoking holiday destination. Smoking is not permitted anywhere inside the house or on the property.
CLEANING
The cost of normal cleaning is INCLUDED in the tariff.
However, the property should be left in a neat and tidy condition and rubbish must be placed outside in the bins provided. In case of excessive garbage, there will be a minimum charge of $40.00 for it to be collected.
Cleaning charges at the rate of $40.00 per hour + G.S.T will be deducted from the bond if the property is vacated without a reasonable attempt having been made by the tenant to leave the property in a neat and tidy condition.
LINEN
Linen is provided and the cost of linen is INCLUDED in the tariff.
PETS
Pets are permitted by arrangement with the Landlord. If the pet is accepted, the tenant agrees to pay an additional tariff of $50 (deducted from the bond) on departure. Small and medium sized dogs are catered for. Larger dogs are only accepted by prior agreement.
At Noosabreeze Villa, we are happy for you to share your holiday with your pet. However it is expected that pet owners will act in the best interests of their pets and not leave them unattended for other than very short periods. Dogs, in particular, can become easily distressed when left alone in unfamiliar surroundings and can become destructive and an annoyance to neighbours even if this behaviour is not normally demonstrated in the home environment. Owners are expected to take their pets with them whenever and wherever possible or to make use of local and inexpensive 'doggy day care' options (around $10 per day) that are available in the area.
Also please be aware that damage to gardens, lawns, screen doors, furniture and other property caused by pets will result in a claim against the bond.
Pet waste is to be picked up and properly disposed of by the owner before departing the property.
Dogs are permitted inside the house, however they must not be allowed on furniture or bedding.
PERSONAL PROPERTY
The Landlord or his Agent takes no responsibility for loss or damage to the tenant’s personal property.
LANDLORD OBLIGATIONS
The Landlord will make every effort to ensure that the property is available as booked. However the owners reserve the right to make alterations to bookings due to unforeseen circumstances.
The Landlord shall ensure that the premises are in good repair and in a clean and tidy condition on the day upon which it is agreed that the tenant shall enter into occupation of the premises.
The Landlord hereby acknowledges that once the booking is confirmed the rental tariff is to remain fixed and cancellation of the booking may only be made for reasons stated above.
The Landlord cannot be held responsible for actions taken that are beyond his control. These actions may include but are not limited to the following; 1. The property is sold 2. The property is altered in any way 3. The property is withdrawn from letting
In any of the above or other circumstances, every reasonable effort will be made by the Landlord to find alternative accommodation in consultation with the client.
NUMBER OF GUESTS
Number of guests should not exceed the number stated on the Confirmation Notice or subsequently agreed in writing or email.
The person in whose name the booking is made is responsible to ensure that this condition is complied with. Breaches of this condition may result in loss of security deposit and early termination of rental.
PARTIES AND FUNCTIONS
Parties and functions are strictly prohibited and penalties apply. The tariff charged is for domestic use only and not commercial. Accordingly this rate does not allow for the extra wear and tare associated with functions in terms of cleaning, garbage removal, repairs etc. Use contrary to this may result in loss of bond and/or additional payments.
Noosabreeze Villa accommodation is for quiet residential purposes only. Noosabreeze Villa is not to be used as a ‘party house’ under any circumstances. The Landlord or his Agent can make an inspection of the premises at any time upon demand.
NOISE
Disturbance to our neighbours, including excessive noise, is prohibited and may result in early termination of rental and loss of bond.
DAMAGES AND BREAKAGES
Damage, breakages, theft and loss are the tenants’ responsibility during their stay.
Events of this nature are to be reported to the Landlord or his Agent as soon as possible. The cost of the replacement or repair of damaged or lost items, including lost keys, will be borne by the tenant.
VACATE ON DEMAND
The tenant must vacate the premises at the end of the period of letting or earlier upon demand by the Landlord or his Agent.
INDEMNITY
The tenant will indemnify the Landlord and his Agent against all liability, which might otherwise attach to the Landlord as a result of injury, damage or loss. (Personal or proprietary suffered by any person, where such injury, damage or loss has been caused by or contributed to by any act or omission of the tenant or his agents or invitees). These conditions are an agreement between the parties. Any infringement permits the Landlord or the Agent to refuse a key, amend the rental or immediately terminate the tenancy.
Variantions to the above may be considered but only by prior arrangement with the owner in writing.